La description

Traditional telephones are replaced by a robust call center technology.
- Automatic/predictive dialing ensures complete utilization of the shift and
increased productivity.
- Data capture and history maintained of customer calls.
- Coding of each call to provide accurate MIS data.
- Record all incoming and outgoing calls received/made for quality.
- Monitor the volume of serviced / missed calls and planning of staff
accordingly.
- Call back any unanswered / missed calls to increase customer satisfaction
levels and never miss an opportunity.
- Skill based routing of calls to provide a personalized touch to customers
speaking different languages.